At **Vionel**, located in the heart of Dubai, UAE, we are dedicated to delivering products of the highest quality and ensuring every item meets our rigorous standards before it reaches you. We carefully inspect each product to guarantee its excellence and your complete satisfaction upon delivery.
To uphold our commitment to quality and hygiene standards, and due to the unique nature of our products, **all sales made through Vionel are final.** This means that once a purchase is completed, we are unable to accept returns or offer exchanges for any reason, including changes of mind or incorrect selections.
We kindly ask all our valued customers to carefully review their orders before finalizing a purchase. If you have any questions about a product, its specifications, or suitability, please do not hesitate to contact our customer support team **before** making your purchase. We're here to help you make the best choice!
Important Note: While our general policy states no returns, your satisfaction remains our priority. If you receive an item that is **damaged or defective upon arrival**, please contact us immediately within **[e.g., 24-48] hours of receipt**. We will assess the issue on a case-by-case basis and work diligently to find a fair resolution for any verifiable defects.
Should you have any questions regarding your order or our policy, please feel free to reach out:
Email: support@vionel.com
Phone: +971 [Your Phone Number]
Our team is available to assist you from [Your Operating Hours, e.g., Sunday - Thursday, 9 AM - 5 PM GST].