Privacy Policy

Your Privacy is Our Priority at Vionel

At **Vionel**, located in Dubai, UAE, we are deeply committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We process your personal data in accordance with applicable data protection laws and regulations in the United Arab Emirates.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

• Visit our website
• Make a purchase or place an order
• Create an account with us
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact us for support or inquiries

The types of personal information we may collect include (but are not limited to):

• **Contact Information:** Name, email address, phone number, shipping address, billing address.
• **Account Information:** Username, password, purchase history.
• **Payment Information:** (Processed securely by third-party payment gateways; we do not store full payment card details).
• **Demographic Information:** Age, gender (optional).
• **Technical Data:** IP address, browser type, operating system, device information, website usage data (e.g., pages visited, time spent on site, referring URLs).
• **Communication Data:** Records of your interactions with us (e.g., emails, chat logs).

2. How We Use Your Information

We use the collected information for various purposes, including:

• **To Process Orders:** Fulfill your purchases, manage payments, and deliver products/services.
• **To Provide Services:** Create and manage your account, provide customer support, and communicate about your orders.
• **To Improve Our Website & Services:** Analyze usage patterns, personalize your experience, and develop new features.
• **For Marketing & Promotions:** Send newsletters, promotional offers, and information about products/services we think you'll find interesting (with your consent, where required).
• **For Security & Fraud Prevention:** Protect our website, customers, and business from fraudulent activities and unauthorized access.
• **To Comply with Legal Obligations:** Adhere to applicable laws, regulations, and legal processes in the UAE.

3. How We Share Your Information

We may share your information with:

• **Service Providers:** Trusted third-party companies that perform services on our behalf, such as payment processing, shipping, website hosting, marketing, and analytics. These providers are obligated to protect your data.
• **Business Partners:** With your consent, we may share information with partners for joint promotions or specific services.
• **Legal & Regulatory Authorities:** When required by law or to respond to legal processes (e.g., court orders, government requests) in the UAE.
• **Business Transfers:** In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We will never sell your personal information to third parties.

4. Your Data Protection Rights

In accordance with UAE data protection laws, you may have the following rights regarding your personal data:

• **Right to Access:** Request a copy of the personal data we hold about you.
• **Right to Rectification:** Request correction of inaccurate or incomplete data.
• **Right to Erasure (Right to be Forgotten):** Request deletion of your personal data under certain conditions.
• **Right to Object:** Object to the processing of your data for direct marketing purposes or certain other situations.
• **Right to Restrict Processing:** Request us to limit the processing of your personal data.
• **Right to Data Portability:** Request your data in a structured, commonly used, machine-readable format.
• **Right to Withdraw Consent:** Where we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server environments, and strict access controls. Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your Browse experience, analyze website traffic, and personalize content. For detailed information on how we use cookies and how you can manage your preferences, please refer to our dedicated **Cookie Policy**.

7. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Vionel Data Protection Office

Email: privacy@vionel.com

Address: [Your Company Legal Address in Dubai, UAE]